We are a small Denver-based coordination team, not a national call center. Here is who handles your project and what each role is actually responsible for.
Answers the phone
Our intake staff take the first call, ask about your openings, and get enough detail that the installer arrives prepared instead of guessing. They are not commissioned, so nobody is trying to talk you into a bigger job.
Matches you with a crew
Coordinators keep track of which licensed contractors are active in each city, what their current lead times look like, and which ones have experience with HOA and landmark review. That is how a Golden project and a Highlands Ranch project end up with different crews.
Checks in after the quote
After an estimate, someone follows up to confirm the visit happened, the scope was written down, and your questions got answered. If an installer is not meeting that standard, they stop getting referrals.
Call and talk through your openings, your timeline, and what it should cost. No obligation.